Privacy policy

1. Introduction 

At The Print Group Australia, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with Australian privacy laws. 

By using our website, services, and engaging with us, you agree to the terms set out in this policy. 

2. What Information We Collect 

We collect personal information that is necessary to provide our services, including: 

  • Personal Identifiable Information (PII) – Name, email address, phone number, company name, and postal address. 

  • Payment Information – When you make a purchase, your payment details are securely processed through our payment merchant provider. 

  • Website Usage Information – Collected via cookies and tracking tools such as Google Analytics and Facebook Pixel. 

3. How We Collect Information 

We collect your personal data when you: 

  • Fill out forms on our website. 

  • Make a purchase or request a quote. 

  • Subscribe to our newsletter. 

  • Engage with us on social media. 

  • Contact us via phone or email. 

4. How We Use Your Information 

We use your information to: 

  • Process and fulfil your orders. 

  • Provide customer support and respond to inquiries. 

  • Improve our products and services. 

  • Send marketing communications (only where consent has been given). 

  • Analyse website performance and user experience. 

We do not sell or rent your personal information to third parties. 

5. Information Sharing & Third-Party Services 

We only share your information when necessary to provide our services, including: 

  • Payment Processors – To securely process transactions. 

  • Couriers & Australia Post – For order fulfilment and shipping. 

  • Marketing Platforms – Only your name or company name is shared, not contact details. 

  • Legal or Regulatory Requirements – If required by law or to protect our rights. 

6. Data Security 

We take data security seriously and implement industry-standard measures to protect your information: 

  • Secure Servers – All personal data is stored on secure servers. 

  • SSL Encryption – Protects sensitive data during transmission. 

  • Restricted Access – Only authorised personnel can access your information. 

7. Cookies & Tracking Tools 

We use cookies and tracking technologies to enhance your browsing experience and analyse website traffic. These include: 

  • Google Analytics – To monitor website performance. 

  • Facebook Pixel – For targeted advertising. 

  • Session Cookies – To improve website navigation. 

You can disable cookies via your browser settings, but this may affect website functionality. 

8. Your Rights & Controlling Your Information 

You have the right to: 

  • Access & Correct Your Data – Request copies of the data we hold about you. 

  • Opt-Out of Marketing – Unsubscribe from email communications at any time. 

  • Request Deletion – In certain circumstances, you may request that we delete your personal data. 

To make a request, please contact us at sales@theprintgroupaust.com.au 

9. Updates to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the latest revision date. 

10. Contact Us 

If you have any questions about this Privacy Policy, please contact us: 

📍 The Print Group Australia 
📧 Email: sales@theprintgroupaust.com.au 
📞 Phone: 07 3801 3800 
🌐 Website: www.theprintgroupaust.com.au