Terms of service

Online Orders – Payment is required in full at the time of purchase. 

Prepaid Accounts – Orders must be paid in full before production begins. 

Approved Accounts – Clients with an approved credit account will be invoiced as per agreed terms. 

Late Payments – Failure to meet payment deadlines may result in order delays and/or account suspension. 

The customer has provided incorrect specifications, including typos or design errors. 

The colour output varies slightly due to the standard print manufacturing process. 

The job has been signed off and approved by the customer. 

Timeframes – Production time varies per job and will be clearly communicated at the time of booking or enquiry. 

Shipping Methods – We select the best shipping method based on location and deadlines. 

Courier Partners – We work with major couriers and Australia Post to ensure reliable delivery. 

Delays – We are not liable for shipping delays once the job has been handed over to the courier. 

Customer-Supplied Artwork – We are not responsible for print errors due to incorrect file setup, resolution, colour mode, or typos in supplied artwork. 

Signed-Off Designs – Once the customer has approved the design created by us, no further changes can be made, and the customer accepts all responsibility for the final product. 

Colour Variations – Due to standard manufacturing processes, minor colour variations may occur from job to job. This is an industry norm and not considered a defect. 

We are not responsible for indirect, incidental, or consequential losses due to printing or delivery delays. 

All orders are subject to stock availability and print production schedules. 

Force Majeure – We are not liable for delays caused by unforeseen circumstances, including natural disasters, supplier issues, or transport disruptions.